Samrawit
Tesfu
Capstone E-Profolio
Healthcare Experiences
Business Office Assistant
As a Dental Business Office Assistant at Urgent Dental and Family Dentsitry, I gained extensive experience coordinating patient appointments across multiple locations while delivering clear, professional communication both in person and over the phone. I managed scheduling with accuracy, verified insurance coverage, addressed patient concerns, and maintained detailed records using Weave dental software, contributing to improved office efficiency, reduced scheduling errors, and enhanced patient satisfaction.
Dental Scheduler/Receptionists
I worked in Lakewood family dental, where I started off as a dental schedular, where I was able to get incredibly insight in schuiling patients in muliple different offices. I then trained as a dental assistant in one of their clinical office, where i learned the patient care and assist dentust durng procedures. I also would help the front desk team with scheduling, verifying insurance, and resolved patient conflict.
Volunteer Experience
Thanksgiving Dinner Volunteer
As a volunteer at Butler University on Thanksgiving Day, I helped prepare and distribute meals to those in need. This experience strengthened my understanding of the importance of service, collaboration, and supporting the community. It was both rewarding and impactful to contribute to a cause that helps others during a meaningful time of year.
